About Customerloops
We're revolutionizing how businesses connect with their customers through intelligent feedback systems that drive meaningful product improvements.
"Great products are built on customer insights. We're here to make those insights accessible, actionable, and impactful."
— Lyubomir Atanasov, Founder & CEO
Our Story
Customerloops began in 2024 when our founder, Lyubomir Atanasov, experienced firsthand the disconnect between product teams and their customers while working as a product leader at Experian and other tech companies.
"I kept seeing the same pattern," Lyubomir recalls. "Teams would build features based on assumptions, launch them, and then struggle to understand why adoption was low. The feedback mechanisms were broken."
After assembling a team of product specialists and engineers who shared his frustration, they set out to build a platform that would transform how businesses collect and utilize customer feedback.
Though we're a young company founded just this year, Customerloops is already helping innovative product-led companies build better products through continuous, actionable customer insights.
January 2024
Customerloops is founded with the vision to bridge the gap between product teams and their customers.
March 2024
Launch of our beta platform with early adopters from the SaaS industry, focusing on in-app feedback collection.
June 2024
Introduction of our AI-powered analytics engine and expansion to serve e-commerce and B2B companies.
October 2024
Launch of our enterprise platform with advanced integrations and custom feedback loops for complex organizations.
Our Mission & Values
Our mission is to empower product teams with the customer insights they need to build exceptional products that truly solve user problems.
Customer Obsession
We're fanatical about understanding our customers' needs. Every feature we build starts with a deep dive into user problems and feedback.
Data-Driven Innovation
We believe the best innovations come from real user insights, not boardroom assumptions. Our platform helps teams validate ideas with actual data.
Inclusive Feedback
We design our tools to capture feedback from all user segments, not just power users or vocal customers, ensuring products work for everyone.
Privacy by Design
We build privacy and security into every aspect of our platform, ensuring customer data is always protected and handled with the utmost care.
Actionable Insights
We don't just collect data—we transform it into clear, actionable insights that product teams can immediately use to improve their offerings.
Continuous Improvement
We believe in the power of iteration. Our platform helps teams establish continuous feedback loops that drive ongoing product improvements.
Meet Our Team
We're a small but dedicated team of product specialists who are passionate about helping businesses build better products through customer feedback.
Lyubomir Atanasov
Founder & CEO
Product leader with experience at Telerik, SoftServe, and Experian. Specialized in API-first product development and advanced analytics. Passionate about transforming how companies collect and utilize customer feedback.
Maria Petrova
Head of Product
Product leader with expertise in UX research and customer experience design. Skilled at translating customer feedback into product roadmaps that drive growth and retention.
Alex Ivanov
CTO
AI and machine learning specialist with expertise in natural language processing. Expert in building systems that transform raw feedback into actionable insights.
We're growing our team of product enthusiasts! If you're passionate about helping businesses build better products through customer feedback, we'd love to hear from you.
Our Approach
At Customerloops, we believe that the best products are built on a foundation of continuous customer feedback and insights.
Our platform is built on three core principles:
- •Contextual Feedback: Collect feedback at the right moment, in the right context, to get the most valuable insights.
- •AI-Powered Analysis: Transform raw feedback into actionable insights using advanced natural language processing.
- •Closed-Loop Systems: Connect feedback directly to your product development workflow to ensure insights lead to improvements.
We don't just provide tools—we partner with our customers to establish effective feedback systems that drive continuous product improvement and business growth.
What Our Customers Say
"Even though Customerloops is new, their platform has already improved how we understand our users. The insights we've gathered are helping us prioritize our roadmap more effectively."
— VP of Product, SaaS Company
"We've been beta testing Customerloops since their launch, and the AI analysis is impressive. It surfaces patterns in our customer feedback that we would have missed otherwise."
— CTO, Tech Startup
"As an early adopter of Customerloops, I've been impressed with how quickly they've iterated on their platform. It's already becoming an essential tool for understanding our customers."
— Product Manager, B2B Platform
Ready to Build Better Products?
Be among the first innovative companies to use Customerloops to collect actionable feedback and build products your customers will love.