Privacy Policy
1Introduction
At Customerloops ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services (collectively, the "Services"). Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
2Information We Collect
2.1 Information You Provide to Us
We may collect information that you provide directly to us when you:
- Create an account or register for our Services
- Fill out forms or surveys on our website
- Communicate with us via email, phone, or other methods
- Subscribe to our newsletter or marketing communications
- Request customer support
This information may include your name, email address, company name, job title, phone number, billing information, and any other information you choose to provide.
2.2 Information We Collect Automatically
When you access or use our Services, we may automatically collect certain information about your device and usage, including:
- Device information (such as your IP address, browser type, operating system)
- Usage information (such as pages visited, time spent on pages, links clicked)
- Log data (such as access times, hardware and software information)
- Cookies and similar tracking technologies
2.3 Customer Data
As part of our Services, we process and store data that our customers collect from their end-users through feedback loops, surveys, and other tools ("Customer Data"). We process this data on behalf of our customers and in accordance with their instructions. Our customers are responsible for ensuring they have the necessary rights and permissions to collect and process this data.
3How We Use Your Information
We may use the information we collect for various purposes, including to:
- Provide, maintain, and improve our Services
- Process transactions and manage your account
- Send you technical notices and updates
- Respond to your comments and questions
- Communicate with you about our products
- Monitor and analyze usage trends
- Detect and prevent fraudulent activities
- Personalize your experience
- Develop new products and services
- Ensure platform security
5Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For Customer Data, we will retain this information in accordance with our agreements with our customers and their instructions.
7Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
Right to Access
Request access to your personal data
Right to Rectification
Correct inaccurate or incomplete data
Right to Erasure
Request deletion of your personal data
Right to Restrict Processing
Limit how we use your data
Right to Data Portability
Receive your data in a usable format
Right to Withdraw Consent
Revoke previously given permissions
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
9Children's Privacy
Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.
10International Data Transfers
Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the information to the United States and process it there.
11Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.
12Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@customerloops.com