Terms of Service

Welcome to Customerloops ("we," "our," or "us"). By accessing or using our platform, website, and services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). Please read these Terms carefully before using our Services.

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Services.

Customerloops provides an intelligent customer feedback platform that allows businesses to create custom feedback loops, utilize pre-built loop widgets, analyze feedback with AI-powered tools, and build a customer store for research participants. Our platform is designed to help businesses capture, analyze, and act on real-time customer feedback across various touchpoints.

To use certain features of our Services, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

When using our Services, you agree to:

• Comply with all applicable laws and regulations
• Respect the privacy and rights of your customers and end-users
• Obtain all necessary consents for collecting feedback and data
• Use our Services in a manner consistent with these Terms
• Not use our Services for any illegal or unauthorized purpose
• Not attempt to interfere with or disrupt our Services

We offer various subscription plans for our Services. By selecting a subscription plan, you agree to pay the applicable fees as described on our pricing page. All payments are non-refundable unless otherwise specified. We reserve the right to change our prices upon reasonable notice. Continued use of our Services after a price change constitutes your acceptance of the new prices.

We may offer a free trial of our Services. The free trial allows you to create up to 5 loops at no charge. At the end of the free trial, you may need to subscribe to a paid plan to continue using our Services or to access additional features.

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, are the exclusive property of Customerloops or our licensors and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Services without our prior written consent.

You retain all rights to the data you collect through our Services ("Customer Data"). By using our Services, you grant us a non-exclusive, worldwide, royalty-free license to use, copy, transmit, store, and back-up your Customer Data for the purpose of providing our Services to you and improving our Services. We will not access, use, or disclose your Customer Data except as necessary to provide our Services or as otherwise described in our Privacy Policy.

Our Services include AI-powered analysis of feedback. By using these features, you acknowledge that:

• AI analysis is provided on an "as is" basis
• The accuracy and reliability of AI analysis may vary
• You are responsible for reviewing and validating AI-generated insights
• We may use anonymized and aggregated data to improve our AI models

To the maximum extent permitted by law, Customerloops shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Services.

You agree to indemnify, defend, and hold harmless Customerloops and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from your violation of these Terms.

We reserve the right to suspend or terminate your access to our Services at any time for any reason, including but not limited to your violation of these Terms. Upon termination, your right to use our Services will immediately cease.

We reserve the right to modify these Terms at any time. We will provide notice of any material changes by posting the updated Terms on our website or by sending you an email. Your continued use of our Services after such modifications will constitute your acknowledgment of the modified Terms and agreement to abide and be bound by the modified Terms.

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Customerloops is established, without regard to its conflict of law provisions.

If you have any questions about these Terms, please contact us at: