Frequently Asked Questions

What is Customerloops?

Customerloops is an intelligent customer feedback platform that allows businesses to create custom feedback loops, utilize pre-built loop widgets, analyze feedback with AI-powered tools, and build a customer store for research participants. Our platform is designed to help businesses capture, analyze, and act on real-time customer feedback across various touchpoints.

How does Customerloops differ from other feedback platforms?

Customerloops stands out with its flexible loop-based approach to feedback collection, allowing you to create custom feedback processes or choose from pre-built solutions. Our AI-powered analysis works across all loop types, identifying trends and generating actionable insights. Additionally, our platform helps you build a pool of engaged customers who opt-in to participate in research programs.

What types of businesses can benefit from Customerloops?

Customerloops is designed for businesses of all sizes across various industries, including digital products, e-commerce, retail, B2B services, and more. Any organization looking to collect, analyze, and act on customer feedback can benefit from our platform.

What are feedback loops?

Feedback loops are structured processes for collecting, analyzing, and acting on customer feedback. With Customerloops, you can create custom loops tailored to your specific needs or use our pre-built loop widgets for common use cases. Loops can be integrated into digital products, websites, emails, or even physical touchpoints using QR codes.

What pre-built loop widgets are available?

Customerloops offers a variety of pre-built loop widgets, including:

• Survey loops for detailed feedback collection
• Chat loops for conversational feedback
• Thumbs up/down loops for quick sentiment capture
• Forum loops for community-based discussions
• Research opt-in loops for building your customer research pool
• Customer list loops for targeted feedback campaigns

How does the AI-powered analysis work?

Our AI-powered analysis uses advanced natural language processing and machine learning algorithms to analyze feedback across all loop types. It can identify sentiment, extract key themes and topics, detect trends over time, and generate actionable insights. The AI continuously improves as it processes more data, providing increasingly valuable insights for your business.

How much does Customerloops cost?

Customerloops offers various subscription plans to fit different business needs and sizes. For detailed pricing information, please visit our pricing page. We also offer a free trial that allows you to create up to 5 loops at no charge.

Is there a free trial available?

Yes, we offer a free trial that allows you to create up to 5 loops at no charge. This gives you the opportunity to explore our platform and see how it can benefit your business before committing to a paid subscription.

Can I upgrade or downgrade my plan?

Yes, you can upgrade or downgrade your subscription plan at any time. When upgrading, the new features and capabilities will be immediately available. When downgrading, the changes will take effect at the start of your next billing cycle.

How do I integrate Customerloops with my website or app?

Customerloops provides simple integration options for websites and applications. For websites, you can add our feedback widgets using a JavaScript snippet. For mobile apps, we offer SDKs for iOS and Android. Our platform also supports API integration for more custom implementations. Detailed documentation and guides are available in our help center.

Does Customerloops integrate with other tools and platforms?

Yes, Customerloops integrates with a variety of tools and platforms, including:

• CRM systems (Salesforce, HubSpot, etc.)
• Analytics platforms (Google Analytics, Mixpanel, etc.)
• Communication tools (Slack, Microsoft Teams, etc.)
• Project management tools (Jira, Trello, Asana, etc.)
• Marketing automation platforms (Mailchimp, Marketo, etc.)

We also offer a REST API for custom integrations with your existing systems.

How long does it take to set up Customerloops?

Basic setup of Customerloops can be completed in minutes. You can create an account, set up your first feedback loop using one of our pre-built widgets, and start collecting feedback right away. More complex implementations with custom loops and integrations may take longer, but our team is available to provide support and guidance throughout the process.

How does Customerloops handle data security?

At Customerloops, we take data security seriously. We implement appropriate technical and organizational measures to protect your data, including encryption of data in transit and at rest, regular security audits, and strict access controls. Our infrastructure is hosted on secure cloud providers with industry-standard security certifications.

Is Customerloops GDPR compliant?

Yes, Customerloops is designed to be GDPR compliant. We provide tools and features to help you collect and process data in accordance with GDPR requirements, including consent management, data subject access requests, and data deletion capabilities. However, as a data processor, we rely on our customers (the data controllers) to ensure they have the necessary legal basis for collecting and processing personal data.

Who owns the feedback data collected through Customerloops?

You retain all rights to the data you collect through our Services. We process this data on your behalf and in accordance with your instructions. We will not access, use, or disclose your data except as necessary to provide our Services or as otherwise described in our Privacy Policy.

What kind of support does Customerloops offer?

Customerloops provides various support options, including:

• Email support for all customers
• Live chat support during business hours
• Priority support for higher-tier plans
• Dedicated account managers for enterprise customers

We also offer comprehensive documentation, video tutorials, and regular webinars to help you get the most out of our platform.

Is there a community of Customerloops users?

Yes, we have an active community of Customerloops users where you can share best practices, ask questions, and connect with other feedback professionals. We also host regular events and webinars where you can learn from experts and network with peers.

How can I get started with Customerloops?

Getting started with Customerloops is easy:

1. Sign up for a free trial on our website
2. Create your first feedback loop using one of our pre-built widgets
3. Integrate the loop into your website, app, or other touchpoints
4. Start collecting and analyzing feedback

Our onboarding process will guide you through each step, and our support team is available to help if you have any questions.